Terms and Conditions

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Terms & Conditions

Before using our Platform or any of its services ("Services"), we ask that you carefully read these general terms and conditions ("Terms of Use" / "Terms of Service" / "Terms"). The "Riverinnovfin Platform" or "Platform" comprises our website, our mobile application, our API, and other properties and is owned and operated by Riverinnovfin Private Limited, a company incorporated in India. These Terms are legally binding and govern your use of those assets.

These Terms constitute a legally binding agreement between you and Riverinnovfin. These Terms supplement, not replace, any other terms stipulated by Riverinnovfin from time to time. In the event of a conflict between these Terms and other terms, these Terms will take precedence. We use the terms "we" and "our" to refer to Riverinnovfin throughout this document and the terms "you" and "your" to refer to you, the Platform User. Both Riverinnovfin and the User are referred to collectively as "Parties" and singularly as "Party."

We reserve the right to revise these Terms, update the Platform, and modify the Services at any time in order to improve your experience on our Platform and to reflect changes in Applicable Law. If you do not agree with any change made by us, you may discontinue using our Services. These Terms refer to and incorporate our Privacy Policy.


Please read these terms and conditions carefully. When you sign up for the Platform, you acknowledge reading these Terms and agreeing to be bound by them. You also acknowledge that you have read and agree to our Privacy Policy. By registering to use the Platform, you represent that you have provided us with valid credentials for verifying your identity. You may be restricted, suspended, or terminated from accessing the Platform at any time if you violate these Terms. You may be monitored on the Platform for your Account's security and to enhance your overall experience.


Riverinnovfin offers its services to anybody with an email address and an Indian mobile phone number. The Platform must only be accessed/used by legally competent persons to enter legally binding contracts under the Indian Contract Act. We will not be able to provide services to users suspended or removed from any Riverinnovfin service. Users are forbidden to impersonate anyone or falsely state or misrepresent their identity, age, or affiliation.


These Terms of Use, including General Terms and Conditions, Online Services Terms and Conditions, and Prepaid Card Terms and Conditions, shall apply to the following terms and phrases.

"An Indian statute, ordinance, rule, by-law, regulation, notification, guidelines, directions, directives, or orders can be considered as applicable laws, ordinances, rules, by-laws, regulations, notifications, guidelines, directions, directives, or orders of any government, statutory authority, board, or recognized stock exchange.

"Chargeback" shall mean and include reversing any transaction made by Service Provider's User owing to, among other things, the following:

  1. In the event of any alleged forgery of the User's account or card details;
  2. Any charge/debit made on a card listed as a hot card or on the card association's warning bulletin;
  3. Transactions are processed twice;
  4. The amount to be refunded is based on the denial of a transaction by the User / valid card holder, incorrect payment / additional payment, and/or any fraudulent use/misuse of the personal and financial Information of the Service Provider's User by any unauthorized person, as well as other reasons approved by the concerned banks, as the case may be.

In addition to the Intellectual Property, "Confidential Information" refers to any business, technical, or financial Information of Riverinnovfin or of any of its affiliates that is connected to any of the arrangements contemplated in these Terms of Use or any other document in which these Terms of Use are incorporated by reference or otherwise disclosed by Riverinnovfin to the User. This Information may relate to its financial and/or business operations, including, but not limited to, financial Information and business information.

"Effective Date" or "Registration Date" means the date of registration of the User's Account on Riverinnovfin. "Riverinnovfin Policies" means and includes the Terms of Use, Privacy Policies, Grievance Policies and any other terms and conditions/policies available and updated from time to time on Riverinnovfin.

"Intellectual Property" means all intellectual Property used in connection with or in relation to the performance of these Terms of Use or Applicable Agreement, including, without limitation:

  1. The Company's software, operating manuals, software code, program, instructions, specifications, processes, input methods, data or Information used in conjunction with, or related to, its software are all owned by the Company.
  2. This includes trademarks, service marks, trade names, business names, logos, symbols, styles, color combinations, graphics, images, content, and the 'look and feel' of all these.
  3. The Information, data, or material provided by the Company to the User, in any form, whether tangible or intangible;
  4. Techniques, formulae, patterns, compilations, processes, inventions, practices, methodologies, techniques, improvements, utility models, procedures, designs, skills, technical Information, notes, experimental results, service techniques, samples, specifications for products or services, labelling specifications, software rights, and any other type of expertise or knowledge.

"KYC" or "Know Your Customer" refers to the process prescribed by law for collecting and authenticating a User's personal identification information before providing Services to them.

  1. The term "Services" refers to the offerings made available to Users using the Riverinnovfin Platform by Riverinnovfin and different Service Providers, including but not limited to banking services, non-banking services, and other similar offerings made directly or through a Merchant.
  2. Any banking and/or non-banking entity with whom Riverinnovfin has, directly or indirectly, entered an agreement to enable Transactions between such entity and its clients is referred to as a "Service Provider."
  3. Users are anybody using the Riverinnovfin Platform to access Riverinnovfin services, including all body corporates, partnerships, limited liability partnerships, etc.


The following General Terms and Conditions govern the User's use of the Services provided by Riverinnovfin:


Users agree to provide true, accurate, current, and complete Information on registration and at all other times to Riverinnovfin.


User's accounts with Riverinnovfin via which Riverinnovfin services are provided ("Account") is identified by the user's cellphone number and email. Users are urged by Riverinnovfin to choose a secure password to safeguard their Account. Users are encouraged not to write down or disclose their passwords to anybody. Under no circumstances will Riverinnovfin or its Service Providers request a User's Account password or any other private information. The User must promptly change the Account password and hold Riverinnovfin harmless from all liabilities resulting from the abuse of such User's Account if the User has any cause to suspect that his Account is no longer secure.


A User's personal Information collected during the provision of Riverinnovfin's services, as well as Information collected by Merchants and Digital Channels during the performance of these Terms of Use or Applicable Agreement, is subject to Riverinnovfin's Privacy Policy.


If an Account is too inactive, Riverinnovfin may recover the Account without giving the concerned User prior notice. If a User has not logged in for more than six months or has not made any transactions, the Account is deemed inactive.


The services of Riverinnovfin and/or the Site may include references to or links to other websites or services ("Reference Sites") exclusively for the convenience of the Users. Riverinnovfin does not support any of these Reference Sites or the content, resources, goods, or services made available there or via Reference Sites.

User's correspondence or business dealings with Reference Sites are solely between the User and the Reference Site. Reference Sites, including the Information, materials, products, and services available on or through Reference Sites, are solely at the User's own risk.


By accepting this Agreement, the User agrees to:

Riverinnovfin may send you transactional or non-transactional business communications via SMS, Email, or Push notifications when fulfilling your request or servicing your Account. Riverinnovfin may continue to send transactional and critical communications to Users after they opt-out of marketing communications.

  1. To fulfill the User's request or provide for your Account, Riverinnovfin may send transactional or non-transactional business communication by SMS, email, or push notifications. Even after declining commercial messages, a User may still receive transactional and important communications from Riverinnovfin.
  2. When utilizing the Riverinnovfin Platform or using any Services, Riverinnovfin will do its best to give alerts, and it will be assumed that the User has received any information supplied by the Company. The website owner Riverinnovfin is under no responsibility to verify the identity of the person or people receiving the warning. The Company is not accountable to the User in any way for the non-availability of any notification service.


There will be no special, indirect, incidental, consequential, punitive, or exemplary damages of any kind incurred by Riverinnovfin or its directors, agents, officers, or employees to a User (including, without limitation, lost business opportunities, lost revenues, or loss of anticipated profits, or any other financial or non-pecuniary losses or damages) resulting from or related to this.

  1. Any other agreement entered into by a User with Riverinnovfin,
  2. Riverinnovfin's services, the Site or any Reference site, or
  3. The use or inability to use Riverinnovfin's services, the Site or any Reference Sites, even after Riverinnovfin or an authorized representative has advised of the possibility of such damages,
  4. Any unauthorized access or alteration to transmissions or data, any material or data being sent or received or not being sent or received,
  5. Any transaction entered into by a third party, any conduct by a third party, or any infringement of the rights of another,
  6. Using counterfeit or stolen cards, or stolen devices
  7. Transactions involving fraudulent electronic funds.

Any transaction may be reversed at the sole discretion of Riverinnovfin, subject to the service provider's approval. Despite the above, if any court of law finds Riverinnovfin or its directors, officers, or employees are liable to indemnify a concerned User, such liability shall not exceed the amount paid by the concerned User, if any, for using the portion of the Site or the services of Riverinnovfin that gave rise to the complaint.

Riverinnovfin has offered its products and services, set its prices, and entered into these Terms of Use and Applicable Agreement based on the warranty, disclaimers, and limitations of liability.

The warranty, disclaimers, and limitations of liability outlined herein reflect a reasonable and fair allocation of risk between Users and Riverinnovfin, and the warranties, disclaimers, and limitations of liability herein are essential components of the bargain between Riverinnovfin and Users. Riverinnovfin could not provide the services to Users on a reasonable economic basis without these restrictions.

Users understand that Riverinnovfin or the Service Providers may reject authentication and/or authorization of transactions placed by Users for any reason, including but not limited to insufficient funds, incorrect authentication details provided, expired card/bank account, risk management, suspicion of fraudulent transactions, selling of restricted or banned items, use of compromised cards or bank account numbers, use of banned/blacklisted cards or bank account numbers.

As a security measure Riverinnovfin and/or the Service Providers may block any card number, account number, group of cards or transactions at our sole discretion, either permanently or temporarily, from any blocked or blacklisted cards or accounts, specific IP addresses, devices, geographical locations, or any other risk mitigation measures the Company desires to take.

As a way to manage risk, Riverinnovfin and/or the Service Providers can limit the size, amount, and/or monthly volume of transactions at any time. Riverinnovfin will think about a number of things before making a decision, which will be up to us alone.


In the event Riverinnovfin receives notification from the bank that a customer has reported an unauthorized debit/chargeback of the customer's payment instrument ("Fraudulent Transaction"), the User will be notified. The User must provide documents and Information pertaining to the Transaction associated with the Chargeback within one (1) day (or such other period as determined by the bank).

It is agreed upon and acknowledged by the User.

  1. In the event that the User is unable to provide Chargeback Documents
  2. If the bank is not satisfied with the Chargeback documents furnished by the User, then the bank shall be entitled to order the Riverinnovfin to affect a reversal of the debit of the Chargeback Amount associated with the Chargeback such that the said chargeback amount is credited to the customer's Payment Instrument.

Riverinnovfin may also suspend the settlement of the amount under dispute or hold the value of the Transaction under dispute while inquiries, investigations and resolution thereof are underway by the Service Providers to the User following the Transaction settlement.

When the User has already settled the amount in respect of the Fraudulent Transaction, any dispute arising in relation to that Fraudulent Transaction will be resolved according to the notifications, circulars, and guidelines issued by regulators or service providers in this regard from time to time.

Users agree and acknowledge that they are liable for fines, penalties, and charges imposed by banks, card networks, and governmental agencies in connection with illegal transactions.

Further, the User acknowledges and agrees that the following Riverinnovfin incurs the stipulated charge. (iii) if the available Transaction Amounts are insufficient to cover the Chargeback Amount, then Riverinnovfin may issue a debit note seeking reimbursement from the User. Within three (3) working days of receiving the debit note, the User must reimburse the Chargeback Amount.

Parties hereto agree that any payment instructions for Transactions accepted by the User as per the terms hereof that are disputed subsequently are the User's responsibility and liability, whether they arise as a result of (a) the User approving any transactions with an amount greater than the User's account balance or credit limit or (b) the User approving a fraudulent transaction.

As a facilitator for payment processing services requested by Users, Riverinnovfin acknowledges and agrees that it is not responsible for any unauthorized transaction carried out by anyone, including a third party, which constitutes an infringement of another's rights or for any chargeback claims made by customers. While transacting online or otherwise, Users are responsible for ensuring their safety. Riverinnovfin will assist the Users in resolving any queries related to the Services that may arise between them and their customers. The website Riverinnovfin shall not be held responsible for disputes or inquiries relating to customer payments to the website.


The User shall comply with the provisions of the Information Technology Act, 2000, and the statutory rules framed thereunder, as amended from time to time, insofar as they apply to its operations in accordance with these Terms of Use, as well as with all other laws, rules, and regulations, whether already in force or which may be enacted from time to time, pertaining to data security and management, data storage, sharing, and data protection and various rules.

The User affirms and certifies that it will not engage in illegal or unethical behavior. It should also guarantee that any financial data or other Information received by the User is kept in a system located only in India. This data must comprise complete end-to-end transaction details/information collected/carried/processed as part of the message/payment instructions. The User further understands and accepts that the account balances held by Users on the Riverinnovfin Platform are non-interest bearing and will be lost by Riverinnovfin if they are discovered to be sitting unused for more than 365 days.


The User represents and warrants that:

  1. A full and adequate opportunity has been provided for the Applicant to read, review, evaluate, and investigate the performance of the Applicable Agreement and associated financial requirements and risks.
  2. If Riverinnovfin becomes aware of any violation or potential violation of these Terms of Use or of any other circumstances that may damage the goodwill and reputation of Riverinnovfin,
  3. As the case may be, it is responsible for obtaining all consents and approvals required by regulatory or governmental authorities, including any consent required by customers to transfer data to the User and/or Riverinnovfin Platform in accordance with Applicable Law.

It shall be solely responsible for, and hereby agrees to strictly comply with, the Privacy Policy and all Applicable Laws having jurisdiction in any way whatsoever in connection with the discharge of its duties under the Applicable Agreement, including but not limited to data protection, security, piracy, and directions issued by regulators relating to payment data, and shall obtain and keep in full force and effect all registrations required under Applicable Law for the Riverinnovfin.

It shall not use any deep-link, page scrape, robot, spider or another automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any part of the Riverinnovfin Platform, or reproduce or circumvent its navigational structure or presentation without prior written consent from Riverinnovfin.

By hacking, password mining, or any other illegitimate means, it shall not attempt to gain unauthorized access to any part of the Platform, any other systems or networks connected to the Platform or a server, computer, network, or any services offered through the Platform.


By using this service, you agree to indemnify, save, and hold harmless Riverinnovfin, its affiliates, contractors, employees, officers, directors, agents, and third-party suppliers, licensors, and partners from any and all claims, demands, actions, suits threatening or brought against Riverinnovfin. Also, against all losses, damages, liabilities, costs, charges, and expenses arising out of or related to:

  1. User's misuse of the Site/application or the services provided by Riverinnovfin
  2. If the User violates the Terms of Use or Applicable Agreement,
  3. If the User breaches the representations, warranties, and covenants contained in these Terms of Use or Applicable Agreement,
  4. Due to a violation of any Applicable Law, any claim, legal notice, or quasi-legal proceedings that Riverinnovfin may be required to enter into, or to which Riverinnovfin may be subjected by anyone, including any governmental authority, should be avoided.
  5. As a result of a User's failure to obtain any statutory or regulatory approval required for it to perform its obligations with Riverinnovfin,
  6. When acting as collection agent for the Company, Riverinnovfin is responsible for any liability, claims, damages, costs, or expenses incurred because of any act or violation by User under Section 269ST of the Income Tax Act, 1961.
  7. Riverinnovfin retains the right, at the cost of the User, to take the exclusive defence and control of any matter, including the right to settle, for which the concerned User is obligated to indemnify Riverinnovfin. The User undertakes to assist Riverinnovfin in defending and settling these claims. When Riverinnovfin becomes aware of any claim, action, or proceeding filed by a third party subject to the preceding indemnity, Riverinnovfin will make reasonable efforts to inform the User.


Riverinnovfin and its officers, directors, employees, and agents disclaim all express or implied warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights, to the fullest extent permitted by Applicable Law. Any advice or Information obtained by a User from Riverinnovfin or through Riverinnovfin's services or the Site will not create any warranty not expressly stated herein. We do not authorize anyone to make any warranty on its behalf, and Users should not rely on any such assertions.

Users accept that Riverinnovfin is a reseller and is not accountable for the obligations of any third-party supplier. The User must assess the accuracy, completeness, and use of any views, advice, products and other Information offered via the Site or on the internet in general. Riverinnovfin does not guarantee that its services will be available at all times, that they will be free of errors, viruses, or other dangerous components, or that any of the abovementioned flaws will be remedied. (Riverinnovfin services )' s and the Site, as well as any data, Information, third-party software, Reference Sites, or Software made available in conjunction with or through its services and the Site, are provided "as is" and "as available," "with all faults," and without any express or implied warranties or representations. Riverinnovfin and its third-party suppliers, licensors, and partners make no warranties or guarantees about the use of or the results of using (Riverinnovfin's the Site or any Reference Sites).


Riverinnovfin and/or its third-party licensors own and operate the Site and its services. There are many elements of Riverinnovfin's services and the Site provided by Riverinnovfin that are protected by Applicable Law, including visual interfaces, graphics, designs, compilations, information, computer code (source code and object code), products, software, services, and all other elements. Users acknowledge and agree that Riverinnovfin owns all Materials and Intellectual Property and all licensors and suppliers associated with Riverinnovfin.

The User agrees not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices on Riverinnovfin's services, affixed to, or contained therein. A User agrees not to sell, license, distribute, copy, modify, publicly display or perform, transmit, publish, edit, adapt, create derivative works from or otherwise unauthorized use of the Materials or the Intellectual Property of Riverinnovfin.

In compliance with the terms of the Agreement between the Parties, neither Party acquires any rights or interests in the Intellectual Property of the other Party.

No part of the Intellectual Property of either Party shall be reverse-engineered or disassembled by the parties, nor will they permit others to do so.

If Users have comments regarding Riverinnovfin's services or suggestions for improving the Site, please contact our Helpdesk at (MailID). By doing so, concerned Users irrevocably assign all rights, titles, and interests in and to all suggestions and ideas, as well as any and all worldwide intellectual property rights associated with them, to Riverinnovfin and shall assign those rights to Riverinnovfin. The concerned User agrees to perform the necessary acts and execute the necessary documents in order to perfect the above rights.

The User undertakes that:

  1. The Intellectual Property shall be used solely for the performance of their duties under the Applicable Agreement,
  2. Intellectual Property of another party shall only be used in the form and manner stipulated by such other Party,
  3. The Party may use Intellectual Property owned by another party only with the prior written consent of that Party,
  4. The other Party shall be informed of all infringement, passing off, registration, or attempted registration of the other Party's Intellectual Property.
  5. Whenever necessary, they shall assist the other Party in protecting its intellectual Property, whether before courts, administrative agencies, or otherwise.
  6. They shall refrain from taking any action which shall or may impair or create a right, title, or interest adverse to that of the other Party in the Intellectual Property,
  7. The Intellectual Property may not be used or permitted by any unauthorized person.
  8. The Intellectual Property may not be misused or combined with other marks.


Riverinnovfin reserves the right to change, modify, add, or remove these Terms of Use at any time by posting a notification on the Site or otherwise notifying Users of the change. The changes will apply immediately for payment transactions initiated after the initial posting date and will be deemed accepted by Users after 24 hours. User's sole and exclusive remedy if they disagree with any such modification is to terminate their use of the Services.


The User must keep Confidential Information private. The User affirms that it will safeguard Sensitive Information with the same security, secrecy, and care that it would use to protect its confidential Information and that it would only use it in connection with the Transaction to which the Confidential Information pertains. The User recognizes and accepts that it is aware of the sensitivity and confidentiality involved in maintaining customer data/information and transaction records and that neither the User nor their employees, directors, or other representatives would do anything to breach the same.

Confidential Information shall exclude any information; a) already in possession of the receiving Party and not subject to any other duty of confidentiality, b) that is at the date hereof or subsequently becomes public other than by reason of the receiving Party's breach of these Terms of Use, c) information that becomes legally available to the receiving Party and/or its affiliates or professional advisors on a non-confidential basis from any third party.

A User agrees not to disclose to any third party any Confidential Information it receives without the Company's prior written consent. TEither Party may make the following disclosures without the consent of the other:

  1. Disclosures to its directors, officers, employees, affiliates/subsidiaries/group companies and third-party service providers, if it reasonably determines that they need to receive the Confidential Information;
  2. It may disclose Confidential Information to its legal and other professional advisers if it determines that they are reasonably required to receive it; or
  3. The disclosure of such Information may be required by law, judicial order, or governmental or regulatory order.


Riverinnovfin reserves the right to suspend or terminate the User's access to Riverinnovfin Platform and Services without prior notice and any liability to the User or any third party.

  1. There is a violation of these Terms of Use or any Riverinnovfin policies by the User;
  2. The User engages in or is suspected of engaging in restricted, illegal, fraudulent, or abusive activities;
  3. Whether or not Riverinnovfin has reason to believe that the Information provided by the User is incomplete, inaccurate, or false.
  4. It shall not prejudice any other remedy available to Riverinnovfin if the User's access to the Platform and Services is suspended/terminated.


The laws of India shall govern the Terms of Use without regard to their conflict of law principles and under the exclusive jurisdiction of the Indian courts.


Riverinnovfin shall not be responsible for failing to execute its duties under these Terms of Use if events beyond its reasonable control cause such failure. In the event of a force majeure, the Company shall notify the User in writing of the events causing the force majeure, and the Company's performance obligations will be extended by a period of time equal to the length of the delay caused by force majeure; provided, however, that if any such delay exceeds ninety days, either Party hereto may terminate the unperformed portions of these Terms of Use on ten days prior written notice. Acts of God, failures or disruptions, orders or restrictions, war or warlike conditions, hostilities, sanctions, mobilizations, blockades, embargoes, detentions, revolutions, riots, looting, strikes, stoppages of labor, lockouts or other labor troubles, earthquakes, fires or accidents, epidemics and/or pandemics are all examples of force majeure events.



Any provision of these Terms of Use that is deemed unlawful, void, invalid or otherwise unenforceable will be limited or eliminated to the minimum extent necessary, while the remaining provisions will remain in effect.


Riverinnovfin may assign these Terms of Use and any rights granted hereunder without restriction, but not by the User. It shall be void and of no effect to attempt to assign in violation of this provision.


All heading references in these Terms of Use are for convenience only, are not part of these Terms of Use, and will not limit or affect any of their provisions.


Users may receive notices and communications via email, regular mail, posts on the Riverinnovfin website(s) or by any other reasonable means. To the Legal Department, notices should be sent by courier, registered mail, or registered fax, except as otherwise provided herein.


Riverinnovfin will not be deemed to have waived any rights or provisions of these Terms of Use by failing to exercise or enforce such rights or provisions. Any waiver of any provision of these Terms of Use must be in writing and signed by Riverinnovfin.


These Terms of Use do not constitute or create a joint venture, pooling arrangement, partnership, agency, or formal business organization of any kind. Riverinnovfin and the User shall be an independent contractor for all purposes at all times. No Party will pose as an agent or representative of the other Party or create or attempt to create liability for the other Party by acting or acting in such a way.